You may recall that dealt with your enquiry/case.

Client Name:

Area of Law:

Date Concluded:

Q1) How satisfied were you with our overall level of service?

 Very Satisfied Fairly Satisfied Undecided Fairly Dissatisfied Very Dissatisfied

Q1a) If dissatisfied, please tell us briefly why this is:

Q2) Did we give you information/advice that was easy to understand?

 Very easy Fairly easy Undecided Fairly difficult Very difficult

Q2a) How might we improve?

Q3) How informative did you find our staff?

 Very good Fairly good Undecided Fairly poor Very poor

Q4) How well did we keep you up-to-date with progress?

 Very well Fairly well Undecided Fairly poor Very poor Not Applicable - one off advice given

Q5) How well did we listen to what you had to say?

 Very well Fairly well Undecided Fairly poor Very poor

Q6) Did we treat you fairly at all times?

 Yes No Don't know

Q6a) If you believe you were treated unfairly due to e.g. your ethnic background, sex, religion or any other reason please tell us briefly what happened.

Q7) Would you recommend us to someone else if they needed legal help or advice?

 Certain to Likely to Undecided Unlikely to Certain not to

Q7a) Please give your reason(s) for your answer to Q7.

Q8) Was the result of your case better, worse or the same as we had advised you?

 Better Same Worse

Q9) Please tell us how you found out about our organisation and whether it was easy or difficult to make initial contact.

Q10) Do you have any further comments or suggestions that may help us to improve our level of service?

Thank you for completing this questionnaire. Your responses are completely confidential. However if you would like us to contact you to discuss any of the issues raised, please complete your name and address below.

IF YOU DO NOT REQUIRE US TO CONTACT YOU PLEASE LEAVE THIS SECTION BLANK.

Name:
Adress:

Please check that you have filled in every appropriately and then click send.